Have you ever been in a conversation that started to ‘heat up’? Where the tension or complexity suddenly increased? Things didn’t go as well as you would have liked… and later you thought ‘why didn’t I do this?’ or ‘why didn’t I say that’?
When confronted with stressful situations, our inherent tendency is to do more of the same – only harder – and to react blindly. We keep talking when we should listen, resulting in less than optimal outcomes. There is science behind our reactions; understanding the science allows us to leverage our emotions rather than stifling them.
Participant benefits:
- Understand the science behind emotions, the fight or flight response
- Identify the business impact of toxic behaviors, inappropriate reactions in the workplace